Each month you'll receive one letter in the mail about a new place in the world. You can subscribe month-to-month, or prepay for 6 months or a year.

All plans renew automatically so your letters never stop unexpectedly. You can see your next renewal date anytime by logging in to your account.

Month-to-month plans renew every month. 6-month plans renew every 6 months, and annual plans renew every 12 months. Your exact next renewal date is shown on your subscription when you log in.

To avoid being charged, cancel before your renewal date.

Letters mail on the 15th of every month. If the 15th falls on a weekend or postal holiday, they go out on the next mailing day.

Within the US: please allow until the end of the month your letter mails. Letters travel by USPS, and normal postal delays can add a few days.

International: please allow up to 4 weeks. International mail passes through customs and the local postal service in your country, which can add time.

If it's still within the delivery window above, it's most likely on its way. If the window has passed and your letter still hasn't arrived, you're eligible for a free replacement. Choose “Where's my letter?” in the help assistant above and we'll check the dates for you.

Log in to your account, select Profile, and scroll down to Subscription addresses. Select your address, update it, and click Save. Letters mail on the 15th, so update it as early as you can.

Entered the wrong address when you first signed up? Your first order needs a quick fix from our team too. Choose “Update my address” in the help assistant above.

Don't worry, this is normal! If you checked out with Shop Pay or Apple Pay, your confirmation email may show the name and address saved in that account instead.

The name and address you wrote on your envelope when you signed up are saved with your order, and that's where we'll send your letters. You don't need to do anything.

Log in to your account, open your subscription, and choose cancel.

Prepaid 6-month or annual plans: cancelling turns off auto-renewal. You'll keep receiving every letter you've already paid for.

Month-to-month plans: you won't be charged again and no further letters will be sent.

Yes. If that period's letter has already mailed, your refund will be the renewal amount minus that one letter. Or, if you'd like to keep your subscription, we can give you 20% off instead. Choose “My plan renewed” in the help assistant above to request either one.

We're so sorry! Whether it's a monthly letter or a Keepsake tin, we'll make it right. Choose “Something arrived damaged” in the help assistant above and tell us what happened. Please hang on to the item in case our team asks for a photo.

Annual plans: if it's been less than 3 months since you subscribed, you're eligible for a refund. Choose “Not enjoying it?” in the help assistant above to request one.

Other plans, or after 3 months: you can log in and cancel anytime. On prepaid plans you'll keep receiving the letters you've already paid for, and you won't be charged again.

Log in to your account, open your subscription, and update your payment method. For your security, please never send card details by email.

Yes! Monthly letters mail worldwide. Please allow up to 4 weeks for delivery. Keepsake tins and past letter bundles ship within the US only.